Privacy Policy

Coffs Coast Isuzu Ute is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Coffs Coast Isuzu Ute manages personal information. It is structured as follows:

1. Personal information Coffs Coast Isuzu Ute collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Coffs Coast Isuzu Ute and complaints
10. Changes to Privacy Policy

1. Personal information Coffs Coast Isuzu Ute collects

The main types of personal information Coffs Coast Isuzu Ute collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Coffs Coast Isuzu Utesuch as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Coffs Coast Isuzu Ute's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Coffs Coast Isuzu Ute's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Coffs Coast Isuzu Ute's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Coffs Coast Isuzu Ute.

Coffs Coast Isuzu Ute collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Coffs Coast Isuzu Ute keeps of telephone calls, or emails received, or messages sent to Coffs Coast Isuzu Ute or posted on Coffs Coast Isuzu Ute's pages on social media);
• Coffs Coast Isuzu Ute's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Coffs Coast Isuzu Ute collects personal information in connection with running its business directly from the individual concerned. On occasion Coffs Coast Isuzu Ute may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Coffs Coast Isuzu Ute stores personal information in electronic and paper form.

Coffs Coast Isuzu Ute uses and discloses personal information as follows:

• to source vehicles and sell them to Coffs Coast Isuzu Ute's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Coffs Coast Isuzu Ute's customers and prospective customers;
• to obtain products, services or information from Coffs Coast Isuzu Ute's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Coffs Coast Isuzu Ute knows about them);
• to operate and manage Coffs Coast Isuzu Ute's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Coffs Coast Isuzu Ute. For example, Coffs Coast Isuzu Ute may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Coffs Coast Isuzu Ute also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Coffs Coast Isuzu Uteuses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Coffs Coast Isuzu Ute uses in the operation of the computer program is browsing history on Coffs Coast Isuzu Ute's websites, name, contact information, and other information you may input into Coffs Coast Isuzu Ute's websites. The level of human oversight Coffs Coast Isuzu Ute provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Coffs Coast Isuzu Ute's staff.

4. Cookies

Coffs Coast Isuzu Uteuses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Coffs Coast Isuzu Ute's web server. Coffs Coast Isuzu Utemay use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Coffs Coast Isuzu Ute's platforms and those social media platforms. Coffs Coast Isuzu Ute's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Coffs Coast Isuzu Ute's website.

5. Links to other websites

Coffs Coast Isuzu Ute's website may contain links to third party websites. Coffs Coast Isuzu Ute does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Coffs Coast Isuzu Ute and do not wish to receive these communications from Coffs Coast Isuzu Ute in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Coffs Coast Isuzu Ute.

7. Overseas transfers

Coffs Coast Isuzu Ute's website/s are hosted in Australia. On occasion, a third party service provider Coffs Coast Isuzu Ute engages or that Coffs Coast Isuzu Ute is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Coffs Coast Isuzu Ute holds about them by contacting Coffs Coast Isuzu Ute during business hours on (02) 6648 3521 or via the contact page.

Coffs Coast Isuzu Ute may require an individual making a request to verify their identity before processing their request.

Coffs Coast Isuzu Ute will aim to respond to all requests promptly and within 30 days.

Coffs Coast Isuzu Ute may refuse a request where permitted or required by law. Coffs Coast Isuzu Ute will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Coffs Coast Isuzu Ute and complaints

If you have any queries, concerns or complaints about how Coffs Coast Isuzu Ute handles your personal information please contact Coffs Coast Isuzu Ute during business hours on (02) 6648 3521 or via the contact page. Coffs Coast Isuzu Ute may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Coffs Coast Isuzu Ute can understand the nature of your concern. In most cases, Coffs Coast Isuzu Ute will ask that you put your request in writing.

Coffs Coast Isuzu Ute takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Coffs Coast Isuzu Ute's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 6648 3521
• Mailing Address: 1B Tolhurst Pl, Coffs Harbour, NSW, 2450

10. Changes to Privacy Policy

Coffs Coast Isuzu Ute may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.